General Terms and Conditions
By booking with Taylors Training TAILS, you are deemed to have read, understood and accepted our terms and conditions. Once you have completed your booking and accepted our terms and conditions, this will form your contract with Taylors Training TAILS.
COVID 19 AND SOCIAL DISTANCING
Taylors Training TAILS liability
Taylors Training TAILS will have no liability to the client for financial loss or profit under any circumstance whatsoever.
Taylors Training TAILS will not be held responsible under any circumstance whatsoever to the client for lack of time, effort and circumstances for the work.
In no event will Taylors Training TAILS be liable to the client or any third party for damages or losses
Taylors Training TAILS will not be liable for any loss. Injury or liability to the client
Handlers/dog owners remain responsible for their dogs at all times. They are advised to ensure adequate pet or household insurance cover for the liability in the unlikely event of damage or injury caused by their dog to property or a third party.
Communication
Taylors Training TAILS preferred method of communication is WhatsApp/email. However, documents can be sent by post. This will incur a printing and postal fee to send documents/reports to the client at the current postage rate and packaging.
Taylors Training TAILS will not be held responsible for document spelling or typing errors. Signatures are not required to start a contract; verbal communication, email or other exchanges are all legally binding.
Copyright
All material, both text and images included in documents, are the property of Taylors Training TAILS. They must not be copied or shared in any form.
Taylors Training TAILS Ltd holds the copyright of all works created.
Refund Policy
CANCELLATIONS POLICY
121 bookings either in person or via Zoom/zoom puppy/dog support package/walks
Please remember that if you need to reschedule your 121 consultation/any session, it will require 48 hours' notice.
All 4/5/6 session support packages must be completed four months after their start date.
When a course/package/121 has been purchased, and the first consultation has taken place, the course/package cost is non-refundable.
All consultations are non-refundable unless cancelled a minimum of 48 hours before the consultation. This includes due to sickness; if you are self-isolating, we can move to Zoom.
If a refund is authorised, a handling charge of £10.00 will be deducted or 10%, whichever is greater.
Consultation timings. I cannot guarantee I can run over if you are late for your consultation.
Advice
The information and any treatment suggested consist of Taylors Training TAILS personal views and are based on the information given to Taylors Training TAILS by the client or person responsible for the animal(s) and or Taylors Training TAILS own conclusion resulting from personally gained evidence of the animal and the related behavioural problems.
Treatment plans, for the most part, will only be successful after a period of time. They require a good deal of patience. Taylors Training TAILS cannot guarantee this will work, as each animal is an individual case, nor is it possible to foresee any other problems arising due to the treatment. All programs are specific to a particular animal and should not be tested on other pets.
Taylors Training TAILS encourages clients to contact their veterinarian before putting the actions into effect. If they are concerned. By booking Taylors Training TAILS training services, you agree to these terms and conditions. No refund is available once booked and the first consultation has taken place. By booking, you will agree to keep the date and time. There needs to be a minimum of 48 hours’ notice given to amend the day/time of a consultation/training session.
Taylors Training TAILS reserves the right to cancel or change an appointment at any time by notice with immediate effect, without cause.
These Terms and Conditions set out the agreement between Taylors Training TAILS ("the Provider") and the dog owner ("the Client") for the provision of home boarding services.
All bookings must be confirmed with a completed booking form and deposit.
A 25% non-refundable deposit is required to secure your dog’s place.
The remaining balance is due 7 days prior to the start of the boarding period.
Cancellations with less than 72 hours’ notice may be charged in full.
All dogs must be up to date with vaccinations, including:
Core vaccines (parvovirus, distemper, hepatitis)
Kennel cough (strongly recommended)
Flea and worming treatments
Proof of vaccination must be provided before boarding.
Taylors Training TAILS reserves the right to refuse boarding if the dog shows signs of illness, infestation, or unfit behaviour.
Dogs must be sociable and non-aggressive towards people and other dogs (unless agreed otherwise in writing).
Any behavioural issues must be disclosed at the time of booking.
Taylors Training TAILS reserves the right to refuse or terminate boarding at any time if the dog poses a risk to itself, other dogs, or humans.
Dogs from different households will only be boarded together with written consent from each owner.
Consent is also required for dogs to be exercised off-lead and to socialise with other dogs.
In the event of illness or injury, the Provider will seek veterinary advice/treatment from the Client’s nominated vet or an alternative if not available.
All reasonable efforts will be made to contact the Client before treatment.
Any veterinary fees incurred during the boarding period will be the Client’s responsibility unless caused by negligence.
Each dog will have its own individual care plan, including:
Diet and feeding instructions
Exercise needs
Medical needs (if applicable)
Dogs are monitored daily for behaviour, health, and wellbeing. Any concerns will be reported to the owner immediately.
Owners must provide their dog's usual food to prevent digestive issues.
Any personal items (e.g., bedding, toys) are welcome but left at the owner's risk.
Drop-off and collection times must be agreed in advance.
Late collection without notice may incur a late fee or additional day charge.
Taylors Training TAILS is fully insured for home boarding.
However, the Provider cannot accept liability for loss, injury, illness, or death of any dog unless due to proven negligence.
By signing the booking form, the Client agrees to these Terms and Conditions and confirms that:
Their dog is in good health and fit for boarding
All provided information is accurate and up to date
They consent to emergency medical treatment if necessary
They accept the Provider's policies around behaviour, mixing, and safety
